Q: “How does the collect-and-repair service work?”
A: A representative will discuss the problem and arrange a convenient time and place for a courier to collect the equipment. Our service is very flexible and we can arrange collection and delivery at different times and locations throughout Darwin and Palmerston.
Q: “How long will the repair take?”
A: Most repairs can be completed and returned the next day. If your computer or laptop requires replacement parts that we do not commonly stock, repairs may take up to 5 business days.
Q: “Do you have a shop?”
A: No, we operate on a collect and repair basis, though we do have a drop-off point in Palmerston but appoints are a must.
Q: “Can repairs be carried out on-site at my home or business?”
A: That depends on the problem, please contact us with a brief description and you will be notified if it is possible. Our charge is $88 per-hour on-site. To reduce costs we would suggest opting for the collect-and-repair service, as this is a fixed fee service.
Q: “I’m worried! A program is telling me I have many viruses and that I must pay to remove them”
A: Relax… These messages are nasty scams that have affected THOUSANDS of internet users. We can remove these types of virus / malware, more importantly you should NOT PAY ANY MONEY to remove these types of messages. The operators are extortionists who will more than likely not stop at just one payment request.
We can help, just contact us.
Q: “How is payment accepted?”
A: We can accept payment by credit/debit card – Visa / Master Card / Maestro / America Express via Paypal (on delivery), or we can accept cash on delivery. We do not deliver equipment without agreement on payment.
Q: “Can you optimise and remove viruses on-site?”
A: No, we thoroughly remove all infections and optimise for speed and efficiency. This process normally takes 5-6 hours and wouldn’t be economically viable to carry out on-site. You should be vary of providers that claim to remove viruses within a short space of time. First appearances may seem to indicate the computer is virus-free.
Q: “Do you sell only parts? (such as a charger, keyboard, etc)”
A: Sorry no, we are a service company. We can provide any parts when we repair your equipment, but not individually.